@PETERMORRIS966 we are sorry about this - losing everything twice in one week is frustrating and it should not happen.
You are right about the 7-day rule but it does not explain what you saw. Data that disappears after 48 hours or within two hours is being cleared by something else on the device. The usual causes are private browsing, a browser set to clear site data when it closes, a cleaner app or switching between the browser and the home screen app (each keeps its own data).
The fix that covers all of these is
Sync across devices. It keeps a copy of your dashboard and bookmarks with your community account so whatever the browser does your progress stays safe. You already have the account so it takes a minute:
- Stay logged in to the community in the same browser you use for DAREBEE.
- Open your dashboard and press Set Up Sync.
- Read the short notice and agree.
If the browser clears your data again after that, open the dashboard and press
Sync From Another Device. Everything comes back. The full walkthrough is here:
How to Set Up Community Sync.
What is already gone can only come back from a backup file. If you downloaded one,
Restore From Backup on the dashboard will load it.
We would also like to find out what is clearing it. Could you tell us which device and browser you use and whether you open DAREBEE from the browser or from a home screen icon? Our
data check page can also look at your browser and say where the data most likely went.
